Senior Technical Support Specialist
2 days ago
About The Role:
- As a Senior Technical Support Specialist, you will be responsible for resolving complex technical issues and providing exceptional customer service.
- You will work with our team to provide technical support to our clients and ensure that their technical needs are met.
Key Responsibilities:
- Resolves and closes incidents/service requests as per help desk procedures and within SLA
- Escalates unresolved incidents/service requests within agreed timescales
- Communicates with clients regarding incident progress
- Ensures tickets are updated at all times until issues are resolved
Requirements:
- $60,000 - $80,000 per annum
Working for Us:
We offer a competitive salary range of $60,000 - $80,000 per annum and continuing professional development opportunities.
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