Technical Support Specialist with Expertise in Product Engineering

7 days ago

Cleveland, Ohio, United States CHAMP Titles Full time

CHAMP Titles is committed to delivering exceptional products that meet the evolving needs of our customers.

We are seeking a seasoned Technical Support Specialist to join our team as a Senior Product Support Engineer.

Job Overview

This role offers an exciting opportunity to provide advanced technical assistance and promote Problem Management practices to proactively address system issues.

As a key member of our engineering team, you will work closely with development teams and other stakeholders to resolve escalated technical issues promptly.

Key Responsibilities:
  • Investigate and resolve complex technical issues related to software integrations, data integrity challenges, and application errors.
  • Collaborate with cross-functional teams to develop and implement proactive monitoring and alerting systems to detect and address issues before they impact customers.
  • Participate in testing software updates and enhancements to ensure their quality and compatibility with existing systems.
  • Serve as a subject matter expert for our product offerings, addressing complex technical issues reported by customers.
Requirements:
  • 5+ years of experience in technical support, software engineering, or a related technical role.
  • Proficiency in troubleshooting web-based applications, database queries, and software integrations.
  • Proficiency in Java, JavaScript, SQL, AWS, and Python.
  • Strong analytical and problem-solving skills, with an ability to identify and resolve complex technical issues.
  • Excellent written and verbal communication skills, with a customer-centric approach.
What We Offer:
  • A competitive salary of $120,000 - $150,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work in a dynamic, fast-paced environment with a collaborative team.
  • A hybrid work arrangement with 4 days per week in our Cleveland office.

CHAMP Titles is an Equal Opportunity Employer. Qualified applicants are considered without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), marital status, veteran or military status, sexual orientation, genetic information, gender identity or expression (including transgender status), or any other characteristic protected by applicable federal, state or local laws.

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