Technical Support Specialist

4 days ago


Cleveland, Ohio, United States TEKsystems Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients.

About the Role

The successful candidate will have at least one year of experience in a high-volume helpdesk environment and possess strong knowledge of Windows operating systems and Office 365.

Responsibilities include:

  • Providing phone support to clients with technical issues
  • Analyzing and resolving problems with software applications and technologies
  • Assisting clients in problem resolution by following established troubleshooting procedures
  • Dispatching IT support personnel or reassigning issues to 2nd level support teams as needed
  • Recording and tracking all incidents from initial report through final resolution

Requirements

To be considered for this role, you must have:

  • A minimum of 1-2 years of experience in a service support environment
  • Strong customer service, analytical, and problem-solving skills
  • Excellent verbal and written communication skills
  • Functional knowledge of Windows operating system, Microsoft Office, and Internet Explorer
  • High School Diploma required; Associates Degree in computer-related field preferred

Work Environment

This is a contract-to-hire position working on-site at our client's location in Cleveland, OH. The ideal candidate will be able to work in a fast-paced environment and maintain a flexible schedule.

Compensation and Benefits

The estimated salary for this role is $17.00 per hour. Additional benefits may include opportunities for professional growth and development within our company.



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