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Facility Operations Coordinator

2 months ago

Houston, Texas, United States BGIS Full time

Job Summary

BGIS is seeking a skilled Facility Operations Coordinator to join our team in Houston, TX. As a leading provider of integrated real estate management services, we offer a range of solutions to create and optimize places that work for our clients.

Key Responsibilities

  • Meet and greet clients and visitors, providing exceptional customer service and managing requests and room bookings.
  • Act as the first point of contact for all incoming queries, managing requests and room bookings as part of the virtual service center model.
  • Assist the internal site management team, acting as the conduit for client requests and other requests as required.
  • Manage the collection and distribution of internal and external mail and courier deliveries.
  • Manage the delivery of consumables throughout the refresh areas.
  • Support the provision of building access cards to staff and contractors.
  • Support meeting room requirements, including room reconfigurations and catering provisions.
  • Perform administration duties, including invoicing, receipting, and reconciliation.
  • Manage data entry and records management.
  • Work Order management.
  • Maintain distribution lists.

Requirements

  • Strong demonstrated experience working in a Customer Service Center environment.
  • Demonstrated understanding of customer service principles.
  • Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
  • Strong demonstrated professional telephone manner, listening, questioning, empathy, clear client outcome, and professionalism.
  • Demonstrated attention to detail and grammar.
  • Proficient in relevant computer software, including Word, Excel, Outlook, and Internet access.
  • Good keyboard skills, speed, and accuracy.
  • Able to respond quickly to change and adopt a flexible and innovative approach to problems and opportunities.

About BGIS

BGIS is an equal opportunity employer, committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information, or any other basis prohibited by local, state, or federal law in the relevant jurisdiction.

We are committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who are the source of our strength.