Field Sales Account Manager
2 weeks ago
About Heartland
Every day, Heartland, a Global Payments Company, empowers millions to facilitate transactions between buyers and sellers through our innovative products and exceptional services.
We are dedicated to creating impactful technology-driven experiences that enable our clients to thrive. If you are an entrepreneurial spirit who enjoys supporting and serving businesses while contributing your expertise to a vibrant team, Heartland is the right place for you.
Role Overview
As a Field Sales Account Manager, you will be responsible for promoting merchant services to various businesses. Your key activities will include pricing strategies, customer segmentation, presentations, account sign-up and activation, as well as ongoing account management. This role primarily involves field sales, with some interactions conducted via phone.
Your Responsibilities
- Manage a diverse portfolio of clients for the organization.
- Identify revenue opportunities and potential clients within designated territories through in-person meetings, phone communications, marketing initiatives, and other necessary activities.
- Conduct face-to-face meetings with prospects to identify key contacts, qualify leads, and navigate them through the sales pipeline.
- Ensure thorough suspect identification, strategic planning, account qualification, and needs analysis at all prospect levels.
- Respond to client inquiries and deliver online presentations.
- Identify and secure additional product and/or service sales with existing clients to enhance the client relationship.
- Oversee client relationships and expectations throughout the sales process.
Record Keeping
Maintain comprehensive records of existing and prospective clients in accordance with company policies, including call notes, scheduled interactions, contact details, and other pertinent information within the Customer Relationship Management (CRM) system. Keep management updated on all activities, including timely report preparation.
Continuous Learning
Consistently enhance your knowledge of our current product/service offerings and stay informed about changes and advancements within the payments industry.
Qualifications
- Minimum of a Bachelor's Degree.
- Typically requires a minimum of 2 years of relevant experience, preferably in B2B sales or cold calling, with a proven track record of success in previous sales roles.
Desired Skills and Capabilities
- Skills/Knowledge: Developing professional expertise and applying company policies to resolve various issues.
- Job Complexity: Engage with moderate scope problems where analysis of situations or data requires consideration of multiple factors.
- Supervision: Generally receives broad instructions on routine tasks and detailed guidance on new projects.
- Industry Knowledge: Possess expert knowledge of the merchant payment sector.
- Decision Making: Demonstrate advanced problem-solving abilities and act swiftly to address issues.
- Communication: Exhibit effective listening and communication skills to foster long-lasting customer relationships.
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