Technical Support Specialist

21 hours ago


miami, United States ProKatchers LLC Full time

Job Title: Technical Support Engineer

Location: Global

Duration: Long-term

Job Description:

  • The Technical Support Engineer II, Diagnostics is responsible for providing technical support for new product development and global support for the installed customer base, commercial operations, subsidiaries, and distributors.
  • Expertise in Automation Systems in diagnostic, middleware fields is required.
  • A Bachelor's degree in engineering, science, or a related healthcare industry field with Instrument experience in the medical diagnostic field is necessary.
  • Preferred 2+ years of relevant experience in the healthcare or biotechnology industry.
  • Must be willing to travel internationally and domestically approximately 25% of the time and be able to support 24/7 on call, as needed.

Key Responsibilities:

  • Provide technical support for new product development and global support for the installed customer base.
  • Develop and maintain technical documentation and knowledge base.
  • Collaborate with cross-functional teams to resolve technical issues.
  • Stay up-to-date with industry trends and emerging technologies.

Requirements:

  • Bachelor's degree in engineering, science, or a related healthcare industry field.
  • 2+ years of relevant experience in the healthcare or biotechnology industry.
  • Expertise in Automation Systems in diagnostic, middleware fields.
  • Ability to travel internationally and domestically approximately 25% of the time.
  • Ability to support 24/7 on call, as needed.


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