Technical Support Specialist
21 hours ago
Job Title: Technical Support Engineer
Location: Global
Duration: Long-term
Job Description:
- The Technical Support Engineer II, Diagnostics is responsible for providing technical support for new product development and global support for the installed customer base, commercial operations, subsidiaries, and distributors.
- Expertise in Automation Systems in diagnostic, middleware fields is required.
- A Bachelor's degree in engineering, science, or a related healthcare industry field with Instrument experience in the medical diagnostic field is necessary.
- Preferred 2+ years of relevant experience in the healthcare or biotechnology industry.
- Must be willing to travel internationally and domestically approximately 25% of the time and be able to support 24/7 on call, as needed.
Key Responsibilities:
- Provide technical support for new product development and global support for the installed customer base.
- Develop and maintain technical documentation and knowledge base.
- Collaborate with cross-functional teams to resolve technical issues.
- Stay up-to-date with industry trends and emerging technologies.
Requirements:
- Bachelor's degree in engineering, science, or a related healthcare industry field.
- 2+ years of relevant experience in the healthcare or biotechnology industry.
- Expertise in Automation Systems in diagnostic, middleware fields.
- Ability to travel internationally and domestically approximately 25% of the time.
- Ability to support 24/7 on call, as needed.
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