Technical Support Specialist

2 months ago


Miami, United States Colliers Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Colliers. As a key member of our IT department, you will be responsible for providing expert technical support to our staff and clients.

Key Responsibilities
  • Provide comprehensive IT support, including troubleshooting hardware and software issues, managing Office 365 accounts, and supporting Office applications for end users.
  • Collaborate with the End User Computing and Infrastructure teams to ensure smooth technology operations and deployments.
  • Utilize your advanced technical skills to support both Windows and MacOS systems effectively.
  • Demonstrate exceptional communication skills while interacting with clients and colleagues, delivering excellent customer service at all levels of the organization and with external partners.
  • Take initiative and exercise good judgment when escalating IT tickets or situations for resolution, contributing to the overall efficiency of IT support operations.
Requirements
  • 3-5 years of IT support experience.
  • Experience supporting Windows and MacOS operating systems.
  • Advanced software and hardware technical skills.
  • Proficiency in troubleshooting and managing Office 365 accounts, along with supporting Office applications.
  • Exceptional communication skills, both verbal and written.
  • Flexibility in work schedule; must be able to work overtime when needed.
  • A+ Certification and ITIL Foundations Certification.
  • Knowledge of Change Management Processes.
About Colliers

Colliers is a leading global real estate services company that provides a wide range of services to clients across the world. We are committed to delivering exceptional results and building long-term relationships with our clients and partners.

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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