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Front Desk Representative

2 months ago

Richmond, Virginia, United States The Jefferson Hotel Full time
Front Desk Agent Job Description

We are seeking a highly skilled and flexible Front Desk Agent to join our team at The Jefferson Hotel.

Key Responsibilities:

  • Provide exceptional customer service to guests, ensuring 100% satisfaction.
  • Manage day-to-day front desk operations, including check-in, check-out, and room assignments.
  • Assist with room and dining reservations, as well as handle payments and other financial transactions.
  • Communicate effectively with guests, managers, and employees to ensure seamless operations.
  • Work independently and as part of a team to achieve hotel goals.

Requirements:

  • Customer service experience with a focus on hospitality.
  • Excellent computer and phone skills, with the ability to sell and promote hotel services.
  • Prior reservations or front desk experience is preferred but not required.
  • Flexibility to work any shift, including weekends, Saturdays, Sundays, and holidays.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.