Client Support Specialist
2 weeks ago
Overview
Job Title
Customer Service Representative
Location
Remote
Employment Type
Full-time
Role & Responsibilities
Maximus is currently seeking a **Customer Service Representative** specializing in **Eligibility Services**. This position involves managing a high volume of inbound inquiries related to various assistance programs, including Medicaid, SNAP, and TANF. The representative will provide support by addressing customer questions, resolving complaints, and troubleshooting issues to ensure a high level of customer satisfaction.
In this role, the representative will also be responsible for processing applications and maintaining case records within the eligibility system. It is crucial to resolve client service issues promptly and in line with established policies and procedures.
Key Responsibilities:
- Handle a significant volume of inbound calls, providing information regarding eligibility for assistance programs.
- Assess and validate client applications, ensuring all necessary information is collected.
- Calculate income and assess eligibility while managing case referrals.
- Engage with program participants daily to support their needs.
- Educate clients on program services and eligibility requirements.
- Collaborate with clients to achieve program goals and maintain service continuity.
- Complete additional tasks as assigned by management.
Essential Qualifications:
A high school diploma or GED is required, along with 0-2 years of relevant experience or an equivalent combination of education and experience.
Preferred Skills:
- Experience in customer support or as a Client Service Representative is highly desirable.
- Ability to manage complex inquiries via phone.
- Strong critical thinking and problem-solving capabilities.
- Proficient data entry skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced environment.
Additional Information:
Maximus is committed to fostering a diverse workforce and provides equal employment opportunities to all qualified applicants. We value the unique skills and experiences that military service members and veterans bring to our organization.
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