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Healthcare Support Specialist
2 months ago
Position Overview:
As a Patient Care Associate at PharmaCord, you will play a vital role in enhancing the lives of patients by guiding them through the complex landscape of medication access. Your commitment to delivering compassionate support will be key in ensuring patients receive the care they need.
Key Responsibilities:
Your daily activities will encompass a range of tasks aimed at providing exceptional patient support, including:
- Relationship Management: Cultivate trust with patients, healthcare providers, and client stakeholders through proactive communication and reliable execution of responsibilities.
- Communication: Conduct welcome calls to patients and follow up on benefit investigations, clearly explaining coverage options.
- Inbound Call Management: Handle incoming calls efficiently, directing patients to appropriate resources as necessary.
- Personalized Case Management: Offer tailored case management to patients and healthcare professionals, ensuring clear communication regarding benefit coverage and next steps.
- Benefit Verification: Perform thorough benefit verifications for patients, ensuring compliance with payer guidelines.
- Patient Assistance: Assess patient eligibility for assistance programs and communicate findings effectively.
Qualifications:
The ideal candidate will possess the following attributes:
- Detail-oriented with strong organizational skills.
- Excellent communication abilities, both verbal and written.
- Ability to multitask and manage time effectively.
- Proficient in basic computer applications.
- Experience in customer service or healthcare is preferred.
- Bilingual capabilities in English and Spanish or Chinese/Mandarin are advantageous.
Work Environment:
This position is office-based, requiring the ability to work standard shifts within business hours. The role involves frequent use of standard office equipment and requires sitting for extended periods.
Benefits:
PharmaCord offers a comprehensive benefits package, including medical, dental, and vision coverage, along with opportunities for professional growth and development.
At PharmaCord, we value diversity and are committed to creating an inclusive workplace where all employees can thrive.