Senior Partner Success Manager, Americas

2 weeks ago


Saint Albans, Vermont, United States RELEX Solutions Full time
Position Overview:
As a Senior Partner Success Manager, you will play a pivotal role in driving the growth of our SaaS business through effective partner management. Your responsibilities will encompass strategic relationship building and ensuring our partners derive significant value from their collaboration with RELEX Solutions.

Key Responsibilities:
  • Strategic Partner Management: Proactively cultivate and maintain relationships with key partners, guiding them through established processes and best practices.
  • Value Assurance: Ensure that partners recognize the benefits of their collaboration with RELEX and are dedicated to delivering high-quality outcomes for our shared clients.
  • Performance Metrics: Oversee partner performance metrics, including financial aspects, to guarantee successful implementations.
  • Internal Collaboration: Serve as a trusted subject matter expert on partner-related matters within the Americas organization, fostering seamless collaboration with internal teams.
  • Global Best Practices Contribution: Actively gather insights and provide feedback on existing partner processes, focusing on quality review and continuous service delivery during the initial months.

Qualifications:
  • Bachelor's degree in a relevant field such as communications, international trade, law, finance, business, or engineering.
  • A minimum of 5 years of relevant experience in partner management, partner success, or partner enablement within a software or consulting environment.
  • Experience in a high-growth company is highly regarded.
  • Proven ability to manage partner relationships effectively and drive change.
  • Exceptional interpersonal skills, particularly in conflict resolution.
  • Fluency in Spanish is a significant advantage.
  • Self-motivated with a proactive approach to achieving goals.
  • Adaptable to continuous change and focused on scaling operations.
  • Willingness to travel domestically and internationally as required.

About RELEX Solutions:
RELEX Solutions specializes in innovative supply chain and retail planning software, making a tangible impact on sustainability and customer satisfaction. We are trusted by leading brands and have a global presence across North America, Europe, and the Asia Pacific region. Our commitment to diversity and inclusion is reflected in our workplace culture.

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