Branch Operations Support Specialist

2 weeks ago


Houston, Texas, United States FIRST SERVICE CREDIT UNION Full time
Job Overview

Position Summary: The Assistant Branch Manager plays a crucial role in supporting the Branch Manager by providing guidance and leadership in all facets of branch operations. This position is vital in ensuring that exceptional service is delivered to both internal and external members. The individual will assist in developing, modifying, and implementing operational procedures to enhance daily branch functionality.

Key Responsibilities:

  • Assist the Branch Manager in overseeing branch operations, including member services, lending activities, staff performance, compliance, and facility management. Assume the Branch Manager's responsibilities in their absence.
  • Educate members about the full range of credit union products and services, actively promoting cross-selling opportunities.
  • Handle member transaction requests and account inquiries promptly and accurately, including personal data updates and account closures.
  • Conduct regular cash audits on teller drawers and vaults to ensure accuracy and compliance.
  • Provide constructive feedback to management regarding the hiring process and performance evaluations of branch personnel.
  • Address and resolve member complaints to ensure the highest standards of service quality.

Performance Metrics:

  1. Effectively educate members on credit union offerings and successfully cross-sell products to meet their needs.
  2. Maintain comprehensive knowledge of all credit union products, services, policies, and procedures to effectively assist both staff and members.
  3. Be available for travel to various branch locations as needed and work on weekends as scheduled.
  4. Exhibit a professional demeanor and attitude consistently.
  5. Demonstrate a commitment to meeting the expectations of members, utilizing feedback for continuous improvement, and fostering strong relationships.
  6. Prioritize tasks efficiently to manage a diverse range of responsibilities.

Qualifications:

Experience: A minimum of one to three years in a similar role or related field.

Education: High school diploma or equivalent is required; one to two years of college education is preferred. Familiarity with Bank Secrecy Act and Anti-Money Laundering regulations is essential.

Interpersonal Skills: The role requires interaction with individuals beyond immediate colleagues, necessitating effective communication and courtesy in providing assistance.

Additional Skills: Strong written and verbal communication skills are essential for effective interaction in various settings. Ability to maintain confidentiality in records and reports is crucial.

Physical Requirements:

The role involves regular movement within the work area, reaching, sorting, and communicating with others, as well as the ability to identify small font communications and transport items weighing at least 10 pounds.



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