Branch Operations Supervisor

2 weeks ago


Houston, Texas, United States Greater Texas Credit Union Full time
Why Join Us as a Branch Operations Supervisor?

As a valued member of our team, you will receive:
- Comprehensive training and continuous coaching to enhance your professional skills.
- An opportunity to make a significant impact on our members and colleagues.
- A complete benefits package, including Sundays off, 10 paid holidays, and a 401k plan, along with a role that enhances your professional profile.

Key Responsibilities:
In collaboration with Branch Operations leadership, the Branch Operations Supervisor will oversee all daily operational functions of the branch, providing guidance to Branch Associates and Tellers to meet branch objectives.

Leadership in Branch Operations:
- Act as a cultural ambassador, inspiring team members to uphold our mission, vision, and core values while ensuring a premier member experience.
- Manage all supervisory duties, including scheduling, processing time-off requests, coaching performance, and overseeing daily activities.

Expertise in Branch Operations:
- Serve as a subject matter expert in all facets of branch operations, focusing on fraud prevention and loss mitigation.
- Conduct regular audits of safety deposit boxes and perform spot checks on team member transactions.
- Suggest process enhancements to improve efficiency and reduce costs.
- Organize community outreach events to broaden the Credit Union's impact.
- Step in as Branch Manager when necessary.
- Adhere to the Bank Secrecy Act (BSA) Policy and Anti-Money Laundering Procedures, completing required training within the specified timeframe.
- Lead and manage special projects as assigned.

Qualifications:
- Minimum of 2 years of experience in branch operations within a credit union or banking environment.

Preferred Qualifications:
- Demonstrated sales experience, ideally in banking or credit unions.
- Bilingual proficiency in English and Spanish.

All information will be handled confidentially in accordance with EEO guidelines.

Category:
Finance, Keywords: Bank Operations Supervisor

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