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Sales Operations Specialist

2 months ago

Houston, Texas, United States National Trench Safety Full time
Job Overview

The **Sales Operations Specialist** plays a crucial role in enhancing the efficiency of our sales and operational processes. This position is integral to ensuring customer satisfaction by addressing inquiries and resolving issues promptly.

Reporting Structure

Reports to: Branch Manager

Employment Type

Classification: Full-time

Department

Division: Operations

Function: Operations

Sub-Function: Inside Sales

Position Summary

The **Sales Operations Specialist** is responsible for supporting branch sales by managing customer interactions, processing orders, and facilitating communication between clients and sales teams. This role is essential in maintaining compliance with safety regulations and company policies.

Key Responsibilities
  • Address and manage all customer inquiries, orders, and complaints effectively.
  • Prepare and distribute sales documentation including invoices, contracts, and packing lists.
  • Assist in resolving customer complaints and elevate issues as necessary to ensure customer satisfaction.
  • Provide necessary data and documentation to customers and branches upon request.
  • Regularly follow up with customers and internal teams regarding unresolved issues.
  • Report any conditions that may negatively impact customer satisfaction.
  • Handle after-hours calls as needed, documenting complaints for resolution.
  • May be responsible for opening and closing operational facilities at various branches.
  • Perform additional duties as assigned.
Required Skills and Qualifications
  • Strong verbal and written communication skills to foster positive relationships with customers and colleagues.
  • Ability to learn quickly, with a keen attention to detail and adaptability.
  • Exceptional customer service and organizational skills.
  • High emotional intelligence and collaborative abilities.
  • Basic proficiency in Microsoft Office, Infor, and Salesforce CRM.
  • Familiarity with operational processes related to deliveries and pickups in the rental industry.
Experience Requirements
  • A minimum of one year of experience in an Inside Sales role or similar position is preferred, ideally within the construction equipment or underground safety rental sectors.
  • Reliable transportation is required.