Front Desk Representative

2 weeks ago


Moorpark, California, United States Aloft San Francisco Airport Full time
Job Summary

Aloft San Francisco Airport is seeking a highly skilled and customer-focused Front Desk Agent to join our dynamic team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience throughout their stay.

Key Responsibilities
  • Guest Services: Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
  • Check-in and Check-out: Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
  • Information and Assistance: Provide information about hotel facilities, services, and local attractions.
  • Problem Resolution: Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
  • Payment Processing: Process guest payments and maintain accurate records.
  • Team Collaboration: Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
  • Front Desk Maintenance: Maintain the cleanliness and organization of the front desk area.
  • Administrative Tasks: Assist in administrative tasks, such as answering phone calls and handling reservations.
Requirements
  • Education: High school diploma or equivalent.
  • Cash Handling Experience: Prior cash handling experience necessary.
  • Communication Skills: Exceptional communication skills.
  • Computer Skills: Very good computer skills.
  • Flexibility: Ability to work flexible hours, including weekends and holidays.
  • Problem-Solving Skills: Strong problem-solving skills.
  • Multi-Tasking: Ability to multitask and work in a fast-paced environment.
  • Customer Service Experience: Experience in customer service is preferred.
  • Hotel Operations Knowledge: Knowledge of hotel or resort operations is a plus.
Benefits

Aloft San Francisco Airport offers a competitive salary and a range of benefits, including medical coverage, dental and vision coverage, hotel discounts, and paid time off.



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