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IT Support Specialist

2 months ago

Moorpark, California, United States Ensign-Bickford Industries Full time
Service Desk Analyst I

Ensign-Bickford Industries, Inc. is seeking a highly skilled Service Desk Analyst I to join our team. As a key member of our global service desk, you will be responsible for delivering exceptional support to our internal customers, providing front-line assistance with technical issues, and owning the customer's total support experience.

Key Responsibilities:
  • Provide live phone support to EBI internal customers, triage reported issues, and take ownership of communication and follow-up.
  • Diagnose and troubleshoot technical issues, formulate diagnostic paths, and determine root cause and corrective action.
  • Utilize advanced remote support tools to speed support to the Gemba with minimal delay.
  • Create and maintain documentation related to work tasks, resolutions, and standard practices.
  • Adhere to asset management requirements, open and manage tickets with service vendors, and participate in Continuous Improvement activities.
  • Train internal customers on computer, phone, mobile, and conference room technology, and participate in project teams.
Requirements:
  • Minimum 1-3 years of experience supporting Windows in a business environment.
  • Understanding of ITIL/IT Service Management framework, strong interpersonal communication skills, and ability to serve as subject matter expert on one or more technology systems.
  • Positive, proactive, ownership attitude, attention to detail, and ability to work independently and with cross-functional teams in a fast-paced environment.
About Ensign-Bickford Industries:

We are a global company that prides itself on having passionate, diverse, and dedicated employees who work together to achieve uncommon results. We are an Equal Opportunity Employer (EOE) and welcome qualified applicants from diverse backgrounds.