Guest Services Representative

2 months ago

Moorpark, California, United States Aloft San Francisco Airport Full time

Property Overview:

Aloft San Francisco Airport is a lively and contemporary hotel ideally situated near the San Francisco International Airport. As a prospective candidate, you will become part of a vibrant team committed to delivering outstanding guest experiences. The hotel features modern design, state-of-the-art technology, and an energetic ambiance. Being part of the Aloft team means engaging with a diverse clientele from around the globe while thriving in a fast-paced, customer-centric environment. With various roles available, including front desk, housekeeping, food and beverage, and more, Aloft San Francisco Airport presents exciting opportunities for professional growth and development. Become a key player in providing exceptional hospitality and immerse yourself in our enthusiastic team at Aloft San Francisco Airport.

Position Summary:
Are you a hospitality enthusiast with a knack for engaging with people? As a Front Desk Agent, you will be pivotal in crafting remarkable guest experiences. With your high energy and enthusiasm, you will be the welcoming face that assists guests throughout their stay. From smooth check-ins to offering valuable local insights, your role is essential in ensuring guests feel appreciated and valued. If you excel in a dynamic environment, possess excellent communication skills, and have a genuine desire to surpass guest expectations, this opportunity allows you to demonstrate your hospitality talents and leave a lasting impression.

Key Responsibilities:

  • Welcome guests with a warm and friendly demeanor, establishing a positive first impression.
  • Efficiently manage check-in and check-out processes, ensuring precision and attention to detail.
  • Provide comprehensive information regarding hotel amenities, services, and local attractions.
  • Address guest inquiries and resolve any issues or complaints promptly and professionally.
  • Process guest payments and maintain accurate transaction records.
  • Collaborate with other departments to fulfill guest requests and ensure a seamless experience.
  • Maintain the cleanliness and organization of the front desk area.
  • Assist with administrative duties, including answering phone calls and managing reservations.

Qualifications:

  • High school diploma or equivalent.
  • Prior experience in cash handling is required.
  • Exceptional communication abilities.
  • Proficient computer skills.
  • Willingness to work flexible hours, including weekends and holidays.
  • Strong problem-solving capabilities.
  • Able to multitask and thrive in a fast-paced setting.
  • Previous customer service experience is preferred.
  • Familiarity with hotel or resort operations is advantageous.

Benefits:
Aloft San Francisco Airport is part of Davidson Hospitality Group, an award-winning, full-service hospitality management company overseeing hotels, restaurants, and entertainment venues across the United States. Davidson is recognized for its unique entrepreneurial management style, providing personalized service while leveraging the expertise of a larger organization. The company offers a comprehensive benefits program designed to enhance the lives and well-being of team members and their families, including:

  • Medical Coverage
  • Dental & Vision Coverage
  • Hotel Discounts
  • Paid Time Off (including vacation, sick leave, bereavement, and holidays).

Working at Davidson is more than just a job; it’s a calling. It’s a blend of career and revolution, where every role contributes to redefining quality hospitality for our guests, clients, partners, and each other.

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