Customer Service and Insurance Expert
1 week ago
Job Summary:
Michigan Farm Bureau is seeking a highly skilled Customer Service and Insurance Expert to join our team. This role will provide comprehensive customer service, prepare information for independent contractor insurance agents, and offer training for all lines of business and products.
About the Role:
- Lead the Field Force for success by providing excellent customer service and preparing information for independent contractor insurance agents.
- Proactively research and resolve policy issues by assisting agents and customers via phone, in person, or through daily document listings and activities reports.
- Oversight of daily office operations and administration, including creating employee schedules, ordering office supplies, adhering to budget, and delegating daily tasks.
Responsibilities:
- Assist customers and potential customers with questions regarding billing, insurance coverages, and member benefits.
- Face-to-face interaction with ASO Field Customer Service Representatives, Agent Staff, Agents, Managing Partners, and insureds.
- Receive, process, and verify insurance and membership transactions.
- Taking ownership of complaints and inquiries and proactively following through to resolution.
- Accept and apply payments from customers, make bank deposits, and handle all monies according to money handling procedures.
Qualifications:
- High school diploma or equivalent required.
- Experienced computer usage and proven skills in Microsoft Outlook, Word, Excel, and PowerPoint required.
- Demonstrated ability to learn new technologies required.
- Active P/C license required or must be successfully obtained within 90 days of employment.
- Keyboarding skills with accuracy required.
- Willingness to pursue continuing job-related training and education required.
Salary: $48,592 - $59,768 per year.
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Macomb, United States Michigan Farm Bureau Full timeJob DescriptionThe position of Agency Customer Service Representative/Trainer at Michigan Farm Bureau requires an individual to provide comprehensive customer service in preparing information for independent contractor insurance agents to quote, sell, and service clients.This includes providing excellent customer service in a prompt and professional manner,...
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