Customer Service Manager Lead

1 week ago


Macomb, United States Meijer Full time
About the Role

We are seeking a highly skilled Customer Service Manager Lead to join our team at Meijer. As a key member of our leadership team, you will be responsible for providing direction and guidance to our customer service teams, ensuring that they have the tools and support needed to deliver exceptional customer experiences.

Job Description

The ideal candidate will have a passion for customer service and a proven track record of leading high-performing teams. You will be responsible for developing and implementing strategies to improve customer satisfaction, as well as mentoring and coaching team members to achieve their full potential.

In this role, you will work closely with our department supervisors to ensure that our customers receive the highest level of service. This includes communicating effectively with team members, assigning tasks, and providing feedback to ensure that our customers have a positive experience in our stores.

You will also be responsible for supporting training and development programs for new team members, as well as cross-training high-potential talent to ensure that we have a strong pipeline of leaders ready to take on future challenges.

Key Responsibilities
  • Develop and implement customer service strategies to improve customer satisfaction
  • Mentor and coach team members to achieve their full potential
  • Communicate effectively with team members and department supervisors
  • Support training and development programs for new team members
  • Cross-train high-potential talent to ensure a strong pipeline of leaders
Requirements
  • Retail or customer service experience preferred
  • Excellent verbal and written communication skills
  • Creative thinking skills
  • Ability to influence others
  • Ability to quickly build rapport with customers and team members
  • Physical ability to lift, carry, push, pull, bend, and twist while handling product
What We Offer
  • Estimated Salary: $55,000 - $65,000 per year
  • Weekly pay
  • Scheduling flexibility
  • Paid parental leave
  • Paid education assistance
  • Team member discount
  • Development programs for advancement and career growth


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