Customer Service and Training Professional

7 days ago


Macomb, United States Michigan Farm Bureau Full time

Job Summary:

We are seeking a highly skilled Customer Service and Training Professional to join our team at Michigan Farm Bureau. In this role, you will be responsible for providing exceptional customer service to our clients, as well as training and supporting our staff.

Responsibilities:

  • Assist customers with questions regarding billing, insurance coverages, and member benefits
  • Face-to-face interaction with staff, agents, managing partners, and insureds
  • Receive, process, and verify insurance and membership transactions
  • Take ownership of complaints and inquiries and proactively follow through to resolution
  • Accept and apply payments from customers, make bank deposits and handle all monies according to money handling procedures

Qualifications:

  • High school diploma or equivalent required
  • Experienced computer usage and proven skills in Microsoft Outlook, Word, Excel and PowerPoint required
  • Demonstrated ability to learn new technologies required
  • Active P/C license required or must be successfully obtained within 90 days of employment
  • Keyboarding skills with accuracy required
  • Willingness to pursue continuing job-related training and education required

About Us:

Michigan Farm Bureau is a dynamic organization that offers a full benefit package including medical, dental, vision, and 401K. We are an equal opportunity employer and welcome applicants from diverse backgrounds.

Compensation:

The estimated salary for this role is $49,592 - $59,768 per year, based on experience and location.



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