Customer Service Representative for Plumbing Company

4 days ago


Macomb, United States Mr. Rooter of Macomb Full time
Job Description

We are seeking a skilled Customer Service Representative to join our team at Mr. Rooter of Macomb. As a key member of our dispatch team, you will be responsible for receiving and prioritizing customer calls, dispatching technicians to jobs, and ensuring seamless communication with customers and service technicians.

Responsibilities
  • Receive and respond to customer calls in a professional and courteous manner
  • Enter call details into our service management system
  • Prioritize and coordinate the scheduling of services
  • Dispatch technicians to jobs
  • Close out jobs with information provided by technicians
  • Coordinate delays in schedule with customers and service technicians
Requirements
  • Minimum two years of administrative experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive attitude and ability to work independently
  • Saturday shift mandatory and two Sundays per month


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