Patient Service Representative II
22 hours ago
Job Type Full-timeDescriptionGENERAL SUMMARY The Patient Service Representative II ensures the patients receive the highlest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service Representative II coordinates clerical tasks including answering the phones, greeting patients/visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative II may process referrals and charge entries. They ensure that all procedures are closely followed to create a seamless patient experience between clerical and clinical staff. ESSENTIAL JOB FUNCTION/COMPETENCIESResponsibilities include but are not limited to:Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.Actively participates in problem solving and identifying improvement opportunities.Welcomes and greets all patients and visitors, in person or over the phone.Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)Collects outstanding patient balances.Obtains referrals and authorizations when required.Scans incoming faxes, consents, reports, and all other patient information into patient chart.Generates batch transmittal reports for each day.Facilitates the patient flow by notifying the provider or other medical staff of the patients' arrival, being aware of delays, and communicating with patients and clinical staff.Schedules follow up services and office visits for patients. May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained.Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.Ensures proper hand off of responsibilities once their task is completed.Meets established attendance criteria and starts work promptly.Punctual and dependent for assigned/confirmed shifts.Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.Consistently demonstrates good use of time and resources.Ensuring that all medical records are accurate and complete.Supports billing by completing charge entry to ensure billing is achieved within 48 hours and all appropriate procedures are documented and billed for.Performs other position related duties as assigned.CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTSN/AKNOWLEDGE | SKILLS | ABILITIESSkill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.Ability to answer multiple incoming telephone calls.Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.Customer-oriented with ability to remain calm in difficult situations.Ability to work independently and manage multiple deadlines.Ability to comprehend established office routines and policies.Ability to keep financial records and perform mathematical tasks.Knowledge of Medical Terminology.Excellent verbal and written communication skills.Proficient interpersonal relations skills.Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).Ability to navigate online health insurance portals to verify benefits.Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.Complies with HR confidentiality standards. RequirementsEDUCATION REQUIREMENTSHigh School Diploma or equivalent required.Some college work preferred.EXPERIENCE REQUIREMENTSMinimum of 2-3 years' customer service experience required. Experience in a medical office; specifically, urology, preferred.Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.REQUIRED TRAVELN/APHYSICAL DEMANDSCarrying WeightFrequency1-25 lbs.Frequent from 34% to 66%26-50 lbs.Occasionally from 2% to 33%Pushing/PullingFrequency1-25 lbs.Seldom, up to 2%100 + lbs.Seldom, up to 2%Lifting - Height, WeightFrequencyFloor to Chest, 1 -25 lbs.Occasional: from 2% to 33%Floor to Chest, 26-50 lbs.Seldom: up to 2%Floor to Waist, 1-25 lbs.Occasional: from 2% to 33%Floor to Waist, 26-50 lbs.Seldom: up to 2%
-
Patient Service Representative II
5 days ago
Macomb, United States Solaris Health Holdings LLC Full timeDescription:GENERAL SUMMARYThe Patient Service Representative II ensures the patients receive the highlest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service...
-
Patient Service Representative II
6 days ago
Macomb Township, United States Solaris Health Holdings LLC Full timeDescription:GENERAL SUMMARYThe Patient Service Representative II ensures the patients receive the highlest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service...
-
Patient Service Representative
4 months ago
Macomb, United States Beaumont Urgent Care Full timeWe have a full time, front desk/medical receptionist position open at our center located at 15959 Hall Rd Suite 104, Macomb MI, 48044.Scheduling is tentative 7am - 7pm, 3 shifts/week for full time on a rotating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis.Job descriptionThe Patient Service Representative is...
-
Patient Service Representative
4 months ago
Macomb, United States Beaumont Urgent Care Full timeWe have a full time, front desk/medical receptionist position open at our center located at 15959 Hall Rd Suite 104, Macomb MI, 48044. Scheduling is tentative 7am - 7pm, 3 shifts/week for full time on a rotating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis. Job description The Patient Service Representative is...
-
Patient Service Coordinator
1 month ago
Macomb, United States Beaumont Urgent Care Full timeJob SummaryWe are seeking a highly skilled and organized Patient Service Representative to join our team at Beaumont Urgent Care. As the first point of contact for patients, you will play a vital role in ensuring a positive and efficient experience.Key ResponsibilitiesGreet patients and provide clear instructions in a professional mannerAnalyze health...
-
Customer Service Representative
2 months ago
Macomb, United States Circle K Full timeCircle K - 1619 East Jackson [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...
-
Customer Service Representative
1 month ago
Macomb, United States Sparkle Express Car Wash Part time $16 - $17Join the Sparkle Express Car Wash Team – Customer Service Representative Opportunity! Are you a sales-driven, self-motivated individual who loves providing exceptional customer service? Sparkle Express Car Wash is expanding, and we’re looking for talented people like you to join our high-energy, high-performing team of Customer Service Representatives!...
-
Medical Assistant II
1 week ago
Macomb Township, United States Solaris Health Holdings LLC Full timeDescription:GENERAL SUMMARYThe Medical Assistant II (MA II) supports the delivery of urological services, performs work as required and functions as an effective member of the interdisciplinary team. The Medical Assistant II is tasked to perform routine administrative and clinical tasks to keep the medical offices running smoothly. This position...
-
Customer Service Representative
4 weeks ago
Macomb, Illinois, United States Ascena Full timeAt Lane Bryant, we're not just a clothing brand - we're a community that empowers women to feel confident and beautiful in their own skin.We're seeking a talented Customer Service Representative to join our team at our Henry Town Ctr location in McDonough, GA. As a Customer Specialist, you will be the face of our brand, providing exceptional shopping...
-
Financial Clerk II
1 month ago
Macomb, Illinois, United States Henry County Library System Full timeJob SummaryWe are seeking a highly organized and detail-oriented Financial Clerk II to join our team at Henry County Library System. As a key member of our financial team, you will be responsible for maintaining accurate financial records, processing payments, and providing exceptional customer service.Key ResponsibilitiesMonitor daily Positive Pay alerts...
-
Customer Service Representative
3 weeks ago
Macomb, United States State Farm Insurance Full timeCustomer Service Representative Job SummaryAs a key member of the State Farm Insurance team, you will play a crucial role in delivering exceptional customer service and support to our clients. Your primary responsibility will be to assist customers with inquiries, complaints, and policy changes in a professional and efficient manner.Key...
-
Clinic Service Representative
2 weeks ago
Macomb, United States Henry Ford Health System Full timeTitle: CSRDepartment: OB/GYNStatus: Full TimeMonday to Saturday5:00 a.m. to 7:00 p.m.Location: 16151 19 Mile Road Clinton Township, MI 48038Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash...
-
Clinic Service Representative
2 weeks ago
Macomb, United States Henry Ford Health System Full timeTitle: CSR Department: OB/GYN Status: Full Time Monday to Saturday 5:00 a.m. to 7:00 p.m. Location: 16151 19 Mile Road Clinton Township, MI 48038 Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification,...
-
Territory Sales Representative
6 months ago
Macomb, United States TruGreen Full timeJob Description TruGreen® Neighborhood Lawn Territory Sales Representative Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that doesn't equally impact our future. We know there is no business without the people behind our brand that make it -...
-
Medical Assistant II
2 weeks ago
MACOMB, MI, United States Solaris Health Holdings LLC Full timeDescription:GENERAL SUMMARYThe Medical Assistant II (MA II) supports the delivery of urological services, performs work as required and functions as an effective member of the interdisciplinary team. The Medical Assistant II is tasked to perform routine administrative and clinical tasks to keep the medical offices running smoothly. This position...
-
Patient Care Coordinator
1 month ago
Macomb, Illinois, United States Aylo Health Full timeJob Title: Patient Care NavigatorAylo Health is seeking a highly skilled and compassionate Patient Care Navigator to join our team. As a Patient Care Navigator, you will play a critical role in delivering exceptional patient care and customer service to our patients and callers.Key Responsibilities:Provide timely and efficient responses to incoming calls,...
-
Cashier & Front End Services Representative
1 month ago
Macomb, Illinois, United States Wal-Mart Stores , Inc. Full timeJob SummaryWe are seeking a highly motivated and customer-focused Cashier to join our team at Walmart. As a Cashier, you will play a vital role in providing excellent customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesOperate a cash register and process transactions accurately and efficientlyProvide exceptional...
-
Patient Access Specialist
6 months ago
Macomb, United States Springfield Clinic Full timeJob DescriptionJob Code: PASPECJob Title: Patient Access SpecialistThe Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS...
-
Patient Access Specialist
4 weeks ago
Macomb, United States Springfield Clinic Full timeJob Code: PASPECPlease read the following job description thoroughly to ensure you are the right fit for this role before applying.Job Title: Patient Access SpecialistThe Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive...
-
Patient Access Specialist
4 weeks ago
Macomb, United States Springfield Clinic Full timeJob Code: PASPECJob Title: Patient Access SpecialistThe Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also...
