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Customer Service Representative

2 months ago

Wichita Falls, Texas, United States ADT Full time

About ADT

At ADT, we're a leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Our mission is to help save lives and protect our customers' properties.

Job Summary

We're seeking a skilled Customer Service Representative to join our Alarm Monitoring team. As a key member of our team, you'll be responsible for monitoring and dispatching authorities for residential and small business alarms, as well as contacting responsible parties.

Key Responsibilities

  • Handle incoming alarm calls and place outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
  • Paying attention to detail while documenting alarm handling procedures within the alarm screens.
  • Completing alarm processing in accordance with departmental procedures.
  • Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.
  • Receiving inbound calls related to alarm call back inquires.

What We Offer

  • Comprehensive benefits package, including medical, dental, vision, 401(k) with employer matching, and paid vacation time.
  • Casual, yet energetic and engaging work environments.
  • Tuition reimbursement and employee referral bonuses.
  • Potential opportunities to work from home based on business needs.
  • A culture of coaching, development, and career growth opportunities.

Requirements

  • High school diploma or equivalent required.
  • Minimum of six (6) months of customer service experience required.
  • Technical aptitude, problem-solving skills, and ability to prioritize multiple items at once.
  • Ability to be licensed in multiple states.

Pay and Benefits Disclosure

The pay for this role is $16.00 per hour base. We offer employees access to healthcare benefits, a 401(k) plan, and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others.