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Customer Success Executive

2 months ago

Columbus, Ohio, United States MongoDB Full time
About the Role

The global data management software sector is vast, with significant growth projected in the coming years. At MongoDB, we are at the forefront of this transformation, enabling developers to create exceptional applications that enhance everyday experiences. As a premier developer data platform, we invite you to join our innovative team.

Key Responsibilities

As a Customer Success Manager, you will:

  • Serve as a strategic advisor to clients, offering insights on MongoDB best practices and technology strategies.
  • Facilitate enablement sessions and guide customers in optimizing their technical environments.
  • Collect and relay customer feedback to internal teams to inform product development and service enhancements.
  • Act as a liaison between customers and product engineering to foster innovative solutions.
  • Resolve critical customer issues by identifying optimal solutions that benefit both the client and MongoDB.
  • Develop and execute account plans to mitigate risks and drive long-term growth.
  • Lead executive business reviews with strategic customers, aligning on business objectives and success plans.
  • Contribute to the evolution of the Customer Success program by sharing best practices and developing new processes.
  • Document all customer interactions and provide insights to leadership regarding account health.
  • Collaborate with Sales Leadership to ensure alignment on best practices and program updates.
  • Forecast customer churn and growth metrics for senior leadership.
  • Assist in the onboarding and training of new team members, fostering a collaborative environment.
Qualifications

The ideal candidate will possess:

  • Over 9 years of experience in Customer Success, Account Management, or similar roles.
  • A strong background in advocating for customer needs within large enterprises.
  • A technical mindset with a passion for learning about MongoDB and its applications.
  • The ability to operate autonomously and make impactful decisions regarding customer portfolios.
  • An entrepreneurial spirit, ready to build new processes in a developing team.
  • Excellent collaboration skills to work closely with various internal teams.
  • A Bachelor’s degree, with a technical degree or MS preferred.
Our Commitment

At MongoDB, we prioritize the well-being of our employees, offering a supportive culture that fosters personal and professional growth. We are dedicated to providing equal employment opportunities and accommodating individuals with disabilities throughout the hiring process.