Customer Success Business Manager

5 days ago


Columbus, Ohio, United States Global Payments Full time

Job Summary:

We are seeking a highly skilled Customer Success Business Manager to join our team at Global Payments. As a key member of our organization, you will be responsible for planning and overseeing enterprise-level support and service activities for our company products and services.

Key Responsibilities:

  • Develop and implement strategic plans to ensure quality service and operational performance within the parameters of our programs and delivery standards.
  • Collaborate with cross-functional teams to identify and address client needs and concerns.
  • Provide exceptional customer service and support to our clients, ensuring their satisfaction and loyalty.
  • Monitor and analyze key performance indicators (KPIs) to measure the effectiveness of our support services.
  • Identify opportunities for process improvements and implement changes to enhance our service delivery.

Requirements:

  • Proven experience in customer success, account management, or a related field.
  • Strong analytical and problem-solving skills, with the ability to think critically and strategically.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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