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Customer Success Manager

2 months ago


Columbus, Ohio, United States Dallas Healthcare Consultants Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Manager to join our team at Dallas Healthcare Consultants. As a key member of our organization, you will be responsible for managing client relationships, ensuring the successful implementation of remote patient care programs, and driving business growth.

Key Responsibilities
  • Client Relationship Management: Serve as the primary point of contact for assigned clients, ensuring their needs are met and they derive value from our services.
  • Program Implementation: Collaborate with internal teams to develop and execute implementation plans, ensuring timely and successful launches of remote patient care programs.
  • Business Development: Identify opportunities for growth and work with internal stakeholders to develop strategies to expand our services to existing and new clients.
  • Client Onboarding: Lead the onboarding process for new clients, setting them up for success with our remote patient care programs.
  • Client Satisfaction: Assess client satisfaction through regular reporting and conversations, making recommendations for improvement.
  • Strategic Planning: Collaborate with the operations team to develop solutions and adjust strategies as needed to meet client needs.
Requirements
  • Experience: Minimum of 3+ years as a Customer Success Manager in healthcare, with experience in remote patient management programs and services preferred.
  • Skills: Proven track record of managing implementation/customer success plans, ability to effectively communicate with C-suite and healthcare leadership, and experience managing mid- to large-sized clients.
  • Education: Bachelor's degree in a related field, such as healthcare administration or business.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking to join a dynamic team, please submit your resume and cover letter for consideration.