Senior Bar Operations Manager

1 week ago


Cambridge, Massachusetts, United States Shy Bird Full time

This role is integral to our establishment, focusing on enhancing the overall guest experience at Shy Bird. We are dedicated to creating a welcoming atmosphere where quality food and drink are complemented by genuine hospitality. Our aim is to foster a fulfilling work environment that encourages professional development for all team members. We recognize the significant impact restaurants have on community building and the lives of both employees and patrons.

Key Responsibilities:
  • Oversee the rhythm and flow of service during peak hours until closing.
  • Exemplify warm and prompt greetings as guests arrive at the bar.
  • Demonstrate exceptional hospitality and understanding towards guests.
  • Build and maintain relationships with regular patrons.
  • Lead training initiatives for new bartenders and beverage education for new servers, while continuously developing staff through the Opus training platform.
  • Possess comprehensive knowledge of the food offerings.
  • Under the guidance of the General Manager, ensure the bartending team meets:
    • Service and hospitality standards.
    • Engagement with the wine list and beverage offerings.
    • Completion of opening and closing checklists.
    • Execution of daily and weekly cleaning tasks.
    • Organization of bar and storage areas.
    • Management of the nightly Bar Log and delegation of preparation tasks.
    • Daily communication regarding bar inventory needs using the Bar Order Guide.
    • Consistent involvement in food running and floor assistance.
  • Assist with monthly inventory assessments.
  • Participate in seasonal beverage updates, including ordering and staff training.
  • Support food expo and packing as needed, ensuring efficient service.
  • Contribute innovative ideas and feedback to enhance the growth of Shy Bird.
  • Embrace the role of a model for peers, demonstrating professionalism and commitment.

This position offers pathways for advancement in management and product leadership.

Essential Attributes for Success:

• A positive attitude and a sense of urgency.
• Reliability and consistency in performance.
• A commitment to building connections and community with colleagues and guests.
• A genuine curiosity about food, beverages, and the hospitality industry.
• A dedication to being 'All in, All Day.'



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