Senior Operations Manager
6 days ago
The Senior Operations Manager for The People Lab will work closely with a diverse team of scholars who are passionate about conducting collaborative, applied, data-driven research on key priorities in government. This position will be tasked with managing and executing the core administrative and financial operations required for The People Lab to run effectively and to scale.
About the People LabThe People Lab, led by Professor Elizabeth Linos, aims to empower the public sector by producing cutting-edge research on the people of government and the communities they are called to serve. Using evidence from public management and insights from behavioral science, we study, design, and test strategies that can solve urgent public sector challenges in three core areas:
- Strengthening the Government Workforce - how to recruit, retain, and support diverse talent in the public sector that can effectively and equitably respond to the changing needs of residents.
- Improving Resident-Government Interactions - how to reduce barriers to equitable access to government services, mitigate the burdens that residents face when they interact with their government, and increase trust and satisfaction through such interactions.
- Reimagining Evidence-Based Policymaking - how to better include excluded voices in the design, implementation, and evaluation of government innovations, and support the equitable adoption of best practice at scale.
The Senior Operations Manager will report to the Executive Director and will fulfill critical financial, budgeting, operational, and administrative functions for The People Lab (TPL). The role requires the ability to proactively identify and act on strategic needs and opportunities, while also executing recurring tasks effectively and adapting to additional requests as needed, often with tight deadlines. The position involves working independently and as part of a team, and requires excellent communication, organizational, and problem-solving skills, and business acumen. This role will support the management and oversight of a multi-million-dollar annual budget and will manage multiple cross-institutional relationships between TPL, the Center in which we are housed, and central campus staff and offices.
Key Responsibilities- Manage and execute the core administrative and financial operations required for The People Lab to run effectively and to scale.
- Develop and implement financial plans, budgets, and forecasts to ensure the effective management of resources.
- Provide financial analysis and reporting to support decision-making and strategic planning.
- Manage and oversee the procurement process, including purchasing, contracting, and vendor management.
- Develop and implement policies and procedures to ensure compliance with regulatory requirements and Harvard University policies.
- Provide administrative support to the Executive Director and other members of the team, as needed.
- Bachelor's degree in a related field, such as business administration, finance, or public administration.
- Minimum of 4 years of experience in financial management, operations, or a related field.
- Excellent communication, organizational, and problem-solving skills.
- Ability to work independently and as part of a team.
- Business acumen and knowledge of financial management principles and practices.
- Ability to analyze data and make informed decisions.
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