Senior Business Analyst
7 days ago
About Webster Bank
Webster Bank is a leading commercial bank that has been serving its clients and communities since 1935. Our focus is on putting people first and helping individuals, families, businesses, and our colleagues achieve their financial goals. We are passionate about serving our clients and supporting our communities, and we are committed to upholding our values of Integrity, Collaboration, Accountability, Agility, Respect, and Excellence.
Job Summary
We are seeking a highly skilled Senior Business Analyst to join our team. As a Senior Business Analyst, you will be responsible for administering Workforce Management, Hiring, Staffing Model, and Banking Center Hours. You will also oversee and update the staffing model regularly, manage the hiring process to ensure appropriate vacancy levels and budget adherence, and provide analytics and reporting from the WFM solution.
Key Responsibilities
- Administer Workforce Management, Hiring, Staffing Model, and Banking Center Hours
- Oversee and update the staffing model regularly
- Manage the hiring process to ensure appropriate vacancy levels and budget adherence
- Provide analytics and reporting from the WFM solution
- Direct the modeling and evaluation of transaction trends to ensure banking centers have proper hours of operation
- Make recommendations to leadership for strategic changes to banking center hours
- Communicate and execute hours changes
- Assist with aspects of banking center incentive program, compensation, and variable compensation
- Track progress toward plan ensuring the LOB is staying within plan
- Reforecast and adjust as necessary to meet financial targets
- Actively manage incentive plan document and ensure updates are included
- Administer annual plan changes and communication plan
- Monitor progress towards goal achievement and account adjustments ensuring individuals, teams, and regions receive accurate incentive payout awards
- Manage goal modeling for incentive purposes
- Attend Leadership meetings to provide updates, insights, and receive feedback
- Develop and provide reporting and performance monitoring and incentive payment solution
- Provide additional support for Business Banking incentive program through reporting and analysis
- Ensure field has appropriate reporting to manage day-to-day banking center operations
- Provide leadership with analytics and reporting to make informed strategic decisions
- Direct Goal modeling and allocation for Consumer Bank
- Utilize modeling to allocate goals to the banking centers, business banking teams, wealth teams, and residential mortgage/consumer lending group
- Work with each LOB leadership team through the adjustment process ensuring that guidelines are followed, and exceptions are documented
- Distribute goals to field leadership to be cascaded down teams
- Work with LOB leadership to evaluate goals and monitor for anomalies to ensure goals are appropriate
- Administer Curinos Distribution Analyzer
- Work with vendor to understand the tool outputs
- Utilize data from tool to create reporting for line of business
- Support Banking Center Network & Consumer Banking Recognition Plan - Support & Events (Winner's Circle +)
- Explore Expansion to entire CB
- Support year-end Account and Relationship Repoint Initiative: Consumer, Business, Private Client, and Commercial
Requirements
- Bachelor's degree required in business, finance, or related field (Master's Degree preferred)
- 5+ years of progressive retail banking experience
- Ability to work cross-functionally with other lines of business to achieve results
- Excellent people skills and the ability to present to Leadership
- Expertise with Microsoft products including Excel and PowerPoint
- Ability to multitask, be detail-oriented
- Strong knowledge of products, services, and sales campaigns essential
Salary Range
The estimated salary range for this position is $78,500.00 USD to $98,498.00 USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
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