Customer Experience Manager

6 days ago


Langley, Oklahoma, United States Indigo Books & Music Full time

**Job Summary**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Leader at Indigo Books & Music. As a key member of our retail team, you will be responsible for delivering an exceptional customer experience, driving sales growth, and maintaining a well-organized and visually appealing store environment.

**Key Responsibilities:**

  • Support the store management team to ensure the store is well-run, well-merchandised, and well-staffed.
  • Coordinate and communicate daily task assignments to the Customer Experience Representatives.
  • Communicate sales goals and objectives to the Customer Experience Representatives.
  • Ensure sales goals are achieved and identify areas that require merchandising attention.
  • Assist in setting up company promotions and visual merchandising displays.
  • Follow pre-opening, post-opening, and closing procedures to ensure a smooth and efficient store operation.
  • Engage and inspire customers on the sales floor, making meaningful connections and creating a warm and welcoming environment.
  • Cashier duties, including handling customer transactions, receiving and processing payments, and maintaining a clean and organized cash wrap area.
  • Receiving and processing inbound and outbound product, including shelving and stocking merchandise.
  • Daily use of ladders and other equipment to maintain store displays and merchandise.
  • Removal of garbage and recycling, and general daily and weekly housekeeping duties, including vacuuming and cleaning the washroom.

**Requirements:**

  • Passionate about delivering exceptional customer service and creating a positive shopping experience.
  • Enthusiastic and driven, with a strong work ethic and ability to work in a fast-paced retail environment.
  • Curious and humble, with a willingness to learn and take on new challenges.
  • Giving and driven, with a strong focus on achieving sales goals and objectives.
  • Organized and able to prioritize tasks and manage multiple responsibilities.


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