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Customer Service Ambassador
2 months ago
This key role works with our donor relations team to express our thanks and connect with donors who have made a recent donation. This position requires the team member to make phone calls and interact with donors while being attentive to details, maintaining a positive attitude and providing excellent customer service.
Key Responsibilities:
- Outbound customer service calls to donors
- Taking prayer requests and occasionally praying with callers on the phone
- Updating and maintaining accurate donor records in our database
- Documenting phone calls and their outcome in our database
- Assisting with the monthly donor program administration
- Working with online customers by responding to live chat messages
- Being knowledgeable of Focus products, services and events; making recommendations as needed
- Supporting inbound phone coverage for order and donation processing during busy periods
- Providing occasional coverage in our reception and resource centre
As the ideal candidate, you have a high school diploma, or equivalent, and customer service experience. Strong organizational and task management skills, with a respect for timelines and deadlines and the ability to prioritize tasks are critical to success in this role. Must have a high attention to detail, strong oral communication skills and be fluent in English.
You have a demonstrated aptitude for learning new software, the ability to type at a reasonable speed (about 40+ wpm) and are comfortable talking on the phone for extended periods of time. You are self-motivated with a willingness to be held accountable to weekly targets. A willingness to work a flexible schedule as needed is an asset.
Above all, this important role requires an individual who maintains a consistent witness for Jesus Christ and a courteous, Christlike attitude in dealing with people within and outside Focus on the Family Canada by adhering to our Standards of Moral Conduct and Statement of Faith.