Customer Engagement Specialist

2 weeks ago


Langley, Washington, United States Homesalive Full time

Retail Sales Representative | Full-Time

at Homes Alive Pets

Join a unique pet retail experience that goes beyond the ordinary. At Homes Alive Pets, we believe in creating a welcoming atmosphere where pet lovers can connect and share memorable moments with their furry friends.

Our stores serve as community centers, designed to foster a deeper understanding of pet care. We pride ourselves on being a family-owned business that values innovation and a modern approach to pet retail.

As a Retail Sales Representative, your primary role will be to deliver exceptional customer service, ensuring that every visitor feels valued and informed. We focus on providing honest guidance rather than pushing specific products, allowing customers to make confident choices for their pets.

Job Purpose

The Retail Sales Representative is dedicated to offering superior customer service, positioning Homes Alive Pets as the go-to destination for pet care in Canada. Your responsibility will be to address the needs of both customers and their pets through genuine advice and a seamless shopping experience.

Structure & Schedule

Our Retail Sales Representatives collaborate closely with team leaders and stock receivers to ensure that our shelves are well-stocked and organized. Each representative will manage a designated section of the store, focusing on providing meticulous attention to detail.

Our team operates on a 4-on, 2-off schedule, totaling 40 hours per week. This rotation is designed to ensure consistency and a fair distribution of weekend shifts, with representatives working two morning and two evening shifts each week.

Responsibilities and Duties

As a Retail Sales Representative, you will be responsible for the following key areas:

  1. Customer Service: Engage with customers to understand their immediate needs, providing sincere and knowledgeable advice while welcoming them into the Homes Alive community.
  2. Store Presentation: Maintain an attractive store environment by ensuring shelves are stocked, product information is clear, and the store is clean and organized.
  3. Team Support: Proactively assist colleagues and leaders with various tasks to foster a culture of teamwork and enhance the overall work environment.
  4. Operational Efficiency: Complete routine tasks as outlined in checklists and follow established procedures to maintain accurate inventory and effective communication.
  5. Personal Growth: Seek opportunities for self-improvement and skill development within the organization, aspiring to become a servant leader.

We are looking for candidates who are passionate about enhancing the lives of pets and their owners while enjoying a collaborative workplace.

Salary Expectations

$17 - $18.50/hr

Qualifications and Skills

Requirements:

  • Experience in customer service
  • Strong time management and attention to detail
  • Ability to work collaboratively within a team
  • Effective communication skills
  • Positive attitude and trustworthiness
  • Knowledge of pet nutrition and care


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