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Retail Experience Coordinator

2 months ago

Langley, Oklahoma, United States Indigo Books & Music Full time

**Job Summary**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Leader at Indigo Books & Music. As a key member of our retail team, you will be responsible for delivering an exceptional customer experience and driving sales growth.

**Key Responsibilities**

  • Support the store management team to ensure the store is well-run, well-merchandised, and well-staffed.
  • Coordinate and communicate daily task assignments to the Customer Experience Representatives.
  • Communicate sales goals and objectives to the Customer Experience Representatives.
  • Ensure sales goals are achieved and identify areas that require merchandising attention.
  • Assist with setting up company promotions and visual merchandising displays.
  • Follow pre-opening, post-opening, and closing procedures to ensure a smooth and efficient store operation.
  • Engage and inspire customers on the sales floor, making meaningful connections and creating a warm and welcoming environment.
  • Cashier duties, including handling customer transactions, receiving and processing payments, and maintaining a clean and organized cash wrap area.
  • Receiving and processing merchandise, including unloading shipments, stocking shelves, and maintaining a visually appealing store environment.
  • Performing daily, weekly, and monthly housekeeping tasks, including vacuuming, cleaning the washroom, and removing garbage and recycling.

**Requirements**

  • Passionate about delivering exceptional customer service and driving sales growth.
  • Enthusiastic and motivated individual with a strong work ethic.
  • Curious and eager to learn, with a willingness to take on new challenges and responsibilities.
  • Humble and team-oriented, with a focus on collaboration and communication.
  • Giving and driven, with a passion for delivering results and exceeding expectations.
  • Organized and detail-oriented, with a focus on maintaining a clean and organized store environment.