AWS Customer Service Executive Relations Specialist II

3 weeks ago

Seattle, Washington, United States Amazon Full time
About the Role

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key Responsibilities:

  • Provide outstanding customer service to address billing, account access and authentication inquires, as well as general resource management while keeping customer data safe.
  • Efficiently navigate an ambiguous space when resolutions for issues are unclear or do not exist yet.
  • Identify root-causes of customer issues, areas for improvement and provide valuable feedback to business and development teams.
  • Build strong relationships and communicate effectively with internal and external stakeholders.
  • Assist with customer communication during AWS critical launches and support events.
  • Assume responsibility for developing and updating detailed knowledge of internal reference pages.
  • Possess strong relationship-building skills to help influence peers and internal teams.
  • Ability to effectively work independently.
  • Write summaries of complex, ongoing customer issues for executives and CS leadership.

About the Team

AWS values diverse experiences and encourages candidates to apply even if they do not meet all of the preferred qualifications and skills listed in the job description.

The team fosters a culture of inclusion that empowers employees to be proud of their differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We strive for flexibility as part of our working culture and value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home.

We are committed to a diverse and inclusive workplace and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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