Valet Service Representative
7 days ago
Job Summary: We are seeking a highly skilled and customer-focused Parking Valet to join our team at Jacobsen|Daniels. As a Parking Valet, you will be responsible for providing exceptional service to our guests, ensuring a smooth and efficient parking experience.
Key Responsibilities:
- Greets arriving guests and provides courteous, efficient, and enthusiastic service for guest requesting valet parking.
- Checks and notifies guests of pre-existing damage to their vehicles.
- Records guest names, vehicle information, and secures the guest keys for parking.
- Accommodates guests requiring special assistance and aid.
- Inspects vehicles for overall condition and notes any dents, missing parts, or distinguishing features.
- Identifies vehicle designated parking location and provides guest with vehicle claim check.
- Reports issues and/or potential problems which may have an impact on the security of guest vehicles and avoids traffic congestion and delays at entrances.
- Understands the legal ramifications of various actions that impact the valet service.
- Assists guests with all luggage.
- Responds to emergency situations when requested.
- Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
- Responds effectively to guest inquiries, providing excellent guest service.
- Resolves guest complaints within scope of authority; otherwise refers the matter to management.
- Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
- Keeps the valet area neat and tidy.
- Quotes prices for parking services for which money is received upon customer receipt.
Requirements:
- Customer-focused, action-oriented, and committed to excellence.
- Ability to function in a team-oriented setting and to work well on your own.
- Valid driver's license, insurable driving record history, and the ability to drive vehicle.
- Ability to successfully pass an airport security clearance process.
- Strong sense of personal motivation and responsibility.
- Excellent time management, communication, and customer service skills.
- Excellent guest service and hospitality skills.
- Strong problem-solving and listening skills.
Education and Experience:
- Minimum 1 year in hospitality industry, including experience in guest and/or customer service (parking industry a plus).
- Valid in-state driver's license with a clean driving record, able to pass an MVR background test.
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