Parking Attendant

Job Summary: We are seeking a highly skilled and customer-focused Parking Valet to join our team at Jacobsen|Daniels. As a Parking Valet, you will be responsible for providing exceptional service to our guests, ensuring a safe and efficient parking experience.

Key Responsibilities:

• Greets arriving guests and provides courteous, efficient, and enthusiastic service for guest requesting valet parking.
• Checks and notifies guests of pre-existing damage to their vehicles.
• Records guest names, vehicle information, and secures the guest keys for parking.
• Accommodates guests requiring special assistance and aid.
• Inspects vehicles for overall condition and notes any dents, missing parts, or distinguishing features.
• Identifies vehicle designated parking location and provides guest with vehicle claim check.
• Reports issues and/or potential problems which may have an impact on the security of guest vehicles and avoids traffic congestion and delays at entrances.
• Understands the legal ramifications of various actions that impact the valet service.
• Assists guests with all luggage.
• Responds to emergency situations when requested.
• Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
• Responds effectively to guest inquiries, providing excellent guest service.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management.
• Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Keeps the valet area neat and tidy.
• Quotes prices for parking services for which money is received upon customer receipt.

Requirements:

• Customer-focused, action-oriented, and committed to excellence.
• Ability to function in a team-oriented setting and to work well on your own.
• Valid driver's license, insurable driving record history, and the ability to drive vehicle.
• Ability to successfully pass an airport security clearance process.
• Strong sense of personal motivation and responsibility.
• Excellent time management, communication, and customer service skills.
• Excellent guest service and hospitality skills.
• Strong problem-solving and listening skills.

Education and Experience:

• Minimum 1 year in hospitality industry, including experience in guest and/or customer service (parking industry a plus).
• Valid in-state driver's license with a clean driving record, able to pass an MVR background test.