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Customer Support Specialist I

2 months ago

Hebron, Kentucky, United States McLane Company Full time
Position Overview

The Customer Service Representative I at McLane Company plays a vital role in ensuring customer satisfaction and operational efficiency. This hybrid role involves both remote and in-office work, with hours from 8 AM to 5 PM, Sunday through Thursday.

Key Responsibilities
  • Frontline Communication: Serve as the primary contact for customers, corporate representatives, and visitors.
  • Incoming Call Management: Address and resolve inquiries related to products, deliveries, and customer concerns.
  • Order Processing: Handle credit requests and manage customer order guides, including add-ons, deletions, and special requests.
  • Reporting: Generate and distribute daily reports such as Exception reports and Open Sales Order reports.
  • Surveys: Conduct daily surveys to meet company standards and engage with franchisee groups.
  • Additional Duties: Participate in special projects as assigned by the supervisor.
Qualifications
  • High school diploma or equivalent required.
  • Preferred experience includes at least one year in a call center or foodservice distribution environment.
  • Ability to manage high call volumes effectively.
  • Basic proficiency in Microsoft Office Suite (Excel, Outlook, Word).
  • Background checks and drug screenings may be conducted as per applicable laws.
Company Benefits
  • Comprehensive medical, dental, and vision insurance.
  • Company-paid life insurance.
  • 401(k) plan with annual company matching.

McLane Company is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.