Guest Services Supervisor

2 weeks ago


Ocoee, Florida, United States Exploria Resorts Full time
Position Overview:
As a key player in the hospitality sector, the Front Desk Manager at Exploria Resorts is dedicated to providing outstanding guest experiences while leading a committed team. Your leadership will be essential in creating memorable stays for our guests, ensuring a welcoming and inclusive environment.
What We Offer:
With over 25 years in the vacation ownership and hospitality industry, Exploria Resorts provides full-time employees with a comprehensive benefits package that includes:
  • Health insurance with HSA and FSA options
  • Dental and Vision Insurance
  • Life/AD&D insurance
  • Short and Long-Term Disability coverage
  • 401(k) plan
  • Paid Time Off (PTO) and Paid Holidays
  • Employee Referral Program
  • Discounts for employees and their families
  • Opportunities for professional growth
Key Responsibilities:
  • Assist the Assistant General Manager in daily operations
  • Recruit, train, and inspire front office staff
  • Establish high standards of service for guests and owners
  • Facilitate effective communication across departments
  • Conduct regular training sessions and departmental meetings
  • Address guest concerns with exceptional customer service
  • Manage staff scheduling and adhere to budgetary guidelines
  • Ensure compliance with resort standards and procedures
  • Maintain collaborative relationships with all departments and vendors
  • Oversee the accuracy of Front Desk, Night Audit, and PBX operations
  • Ensure precise communication of room status information
  • Perform additional duties as assigned by management
Qualifications:
  • Minimum of 4 years of progressive management experience in front desk operations
  • Strong leadership and exceptional guest service skills
  • Excellent oral and written communication abilities
  • Proficient in MS Office applications
  • Flexibility to work weekends and holidays
  • Ability to thrive in a team-oriented environment
  • Commitment to delivering superior service to every guest
  • Effective interpersonal and communication skills
  • Bi-lingual in English and Spanish is highly desirable
  • Strong computer literacy
  • Ability to manage multiple tasks efficiently


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