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Guest Services Supervisor
2 weeks ago
As a key player in the hospitality sector, the Front Desk Manager at Exploria Resorts is dedicated to providing outstanding guest experiences while leading a committed team. Your leadership will be essential in creating memorable stays for our guests, ensuring a welcoming and inclusive environment.
What We Offer:
With over 25 years in the vacation ownership and hospitality industry, Exploria Resorts provides full-time employees with a comprehensive benefits package that includes:
- Health insurance with HSA and FSA options
- Dental and Vision Insurance
- Life/AD&D insurance
- Short and Long-Term Disability coverage
- 401(k) plan
- Paid Time Off (PTO) and Paid Holidays
- Employee Referral Program
- Discounts for employees and their families
- Opportunities for professional growth
- Assist the Assistant General Manager in daily operations
- Recruit, train, and inspire front office staff
- Establish high standards of service for guests and owners
- Facilitate effective communication across departments
- Conduct regular training sessions and departmental meetings
- Address guest concerns with exceptional customer service
- Manage staff scheduling and adhere to budgetary guidelines
- Ensure compliance with resort standards and procedures
- Maintain collaborative relationships with all departments and vendors
- Oversee the accuracy of Front Desk, Night Audit, and PBX operations
- Ensure precise communication of room status information
- Perform additional duties as assigned by management
- Minimum of 4 years of progressive management experience in front desk operations
- Strong leadership and exceptional guest service skills
- Excellent oral and written communication abilities
- Proficient in MS Office applications
- Flexibility to work weekends and holidays
- Ability to thrive in a team-oriented environment
- Commitment to delivering superior service to every guest
- Effective interpersonal and communication skills
- Bi-lingual in English and Spanish is highly desirable
- Strong computer literacy
- Ability to manage multiple tasks efficiently
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