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Traffic Operations Center Supervisor

2 months ago

Ocoee, Florida, United States AECOM Full time

Company Overview

Transforming Infrastructure for a Better Tomorrow

AECOM is dedicated to enhancing the world we live in. Our efforts span from improving transportation systems to ensuring access to essential resources, all aimed at fostering community growth and sustainability. As a leading infrastructure consulting firm, we collaborate with clients to tackle the most intricate challenges and create enduring legacies for future generations.

With a surge in global infrastructure investments, AECOM invites innovative thinkers to join our diverse team of over 50,000 professionals, including planners, designers, engineers, and program managers, who are committed to delivering impactful projects worldwide.

Position Overview

AECOM is seeking a Traffic Operations Center Supervisor in Florida. The selected candidate will possess comprehensive knowledge in Freeway Operations and Control Room activities, demonstrated through ongoing professional development and practical experience, including relevant certifications. This role involves supporting Shift Supervisors with specialized projects, training, and event coordination.

Key Responsibilities:

  • Perform tasks with limited supervision, ranging from straightforward to complex.
  • Lead workflow coordination efforts.
  • Monitor roadways using Intelligent Transportation Systems (ITS) to detect and respond to traffic events and congestion.
  • Act as an emergency dispatcher, coordinating assistance for motorists and responding to various incidents.
  • Communicate effectively with management and team members to provide updates and solutions.
  • Assist in developing and maintaining Standard Operating Procedures (SOP).
  • Participate in the creation of presentations and technical documentation.
  • Represent the Transportation Management Center in meetings.
  • Review operational activities for accuracy and provide guidance to staff.
  • Mentor new hires and existing staff on procedures and policies.
  • Assume leadership responsibilities in the absence of supervisors.
  • Contribute to after-action reports for significant incidents.
  • Engage in special assignments and tasks as required.
  • Support special event planning and execution.
  • Facilitate recruitment and training processes for new employees.
  • Advise on community outreach initiatives related to TMC operations.
  • Provide leadership and direction to team members.
  • Monitor performance metrics to enhance operational efficiency.
  • Develop and update training resources.
  • Perform additional duties as assigned.

Qualifications:

  • High School Diploma or GED equivalent.
  • Minimum of 2 years of experience in traffic monitoring or related fields.
  • Ability to synthesize information from multiple sources.
  • Successful completion of background checks and drug screening.
  • Capability to remain stationary for extended periods while monitoring systems.
  • Proficient in operating computers and monitoring equipment.

Preferred Qualifications:

  • Associate's degree or higher in a relevant field, or equivalent practical experience.
  • Experience in a leadership role within traffic management or emergency services.
  • Ability to perform calmly under pressure.
  • Strong communication skills for various formats.
  • Experience in mentoring and evaluating staff.
  • Proficient in Microsoft Office and related technologies.

Additional Information:

  • This position does not offer sponsorship for work authorization.
  • This is an onsite role, not eligible for remote work.

Compensation:

The offered compensation will be based on location and individual qualifications.

About AECOM:

AECOM is committed to providing a comprehensive benefits program tailored to the diverse needs of our employees. Our offerings may include medical, dental, vision, life insurance, retirement plans, and various well-being programs.

AECOM is a Fortune 500 firm recognized for delivering professional services across the project lifecycle, from planning and design to construction management. Our teams are united by a common goal: to create a better world through our expertise and commitment to sustainability.