HR Support Specialist

2 weeks ago


Morgantown, West Virginia, United States West Virginia University Hospitals, Inc. Full time
Job Title: HR Customer Service Specialist

West Virginia University Hospitals, Inc. is seeking a highly skilled HR Customer Service Specialist to join our team. As a key member of our HR Service Delivery team, you will be responsible for providing exceptional customer service to employees and managers within the HR Service Center.

Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner, with a focus on resolving 90% of inquiries on first contact.
  • Provide guidance and support to managers and employees on HR policies, procedures, and processes.
  • Identify and respond to customer needs, following up until needs are met.
  • Coordinate HR functional support activities as assigned by the manager.
  • Anticipate and respond to customer needs, maintaining proactive contact to ensure awareness of status until resolution.
Requirements:
  • Excellent customer service skills.
  • Ability to manage call volume and reduce abandoned calls.
  • Familiarity with HR policies and procedures.
  • Strong oral and written communication skills.
  • Proficiency with MS Office and other computer applications.
  • Ability to exercise good judgment in handling sensitive and confidential information.
Working Environment:

The HR Customer Service Specialist will work in a normal office environment, with a focus on providing exceptional customer service to employees and managers within the HR Service Center.

This is a temporary role, with a minimum duration of 6 months. The contractor is an equal opportunity employer and welcomes applications from diverse candidates.


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