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IT Support Specialist

2 months ago


Morgantown, West Virginia, United States WVU Medicine Full time
Job Summary

We are seeking a highly skilled and motivated IT Support Specialist to join our team at WVU Medicine. As a key member of our IT department, you will be responsible for providing technical support and assistance to our end-users, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities
  • Provide technical support and assistance to end-users, including troubleshooting and resolving hardware and software issues.
  • Install, configure, and maintain computer hardware and software, including operating systems and applications.
  • Provide training and technical assistance to end-users, including on-site training and documentation.
  • Identify and resolve hardware, software, and operator problems, and perform basic-to-moderate hardware repairs.
  • Collaborate with other IT teams to ensure seamless integration and support of our systems and services.
Requirements
  • Associate degree in Information Technology or related field, or equivalent experience.
  • 1 year of experience in IT support or related field.
  • Strong technical skills, including knowledge of computer hardware and software, networking, and operating systems.
  • Excellent communication and interpersonal skills, with ability to work effectively with end-users and other IT teams.
  • Ability to work independently and as part of a team, with strong problem-solving and analytical skills.
Preferred Qualifications
  • A+ Certification, CCNA, MCP, or MCSE.
  • Experience with network support and maintenance.
  • Knowledge of project management principles and practices.
Working Environment

The work environment is a standard office environment, with frequent walking, standing, and lifting required. The successful candidate will be expected to work a standard shift, with occasional Saturday or Sunday shifts.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity.