IT Support Specialist

6 days ago


Morgantown, West Virginia, United States WVU Medicine Full time
Job Summary

We are seeking a highly skilled and motivated IT Support Technician to join our team at WVU Medicine. As an IT Support Technician, you will be responsible for providing technical support and assistance to end-users, troubleshooting and resolving hardware and software issues, and maintaining and repairing computer hardware and software.

Key Responsibilities
  • Provide technical support and assistance to end-users via phone, email, and in-person
  • Troubleshoot and resolve hardware and software issues, including PC hardware and software, printers, and other devices
  • Maintain and repair computer hardware and software, including installing and testing new software and hardware
  • Assist with network and device support, including setting up and configuring network devices and troubleshooting network issues
  • Provide training and technical assistance to end-users on computer hardware and software
  • Identify and resolve hardware, software, and operator problems
  • Perform basic-to-moderate hardware repairs and refer complex, vendor-restricted, and warranty repairs to authorized service personnel
Requirements
  • Associate degree in Information Technology or technical-related field or two (2) years' experience with personal computer hardware and software support, required
  • One (1) year experience with personal computer hardware and software support, required
  • A+ Certification, CCNA, MCP, or MCSE, preferred
Working Environment

The work environment is a standard office environment. The successful candidate will be expected to work a standard shift, such as 8:00AM to 4:30PM, as well as a Saturday or Sunday shift.

Please read physical requirements for this position. This job requires frequent walking, prolonged standing and lifting.

Additional Information

This position is located at Ruby Memorial Hospital in Morgantown, WV. WVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status.



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