Customer Success Advocate

7 days ago


Étreux, Hauts-de-France, United States Greenlight Guru Full time

About the Role

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As a Customer Support Specialist at Greenlight Guru, you will play a critical role in ensuring our customers receive exceptional support and service. This role will involve working closely with our team to identify and resolve customer issues, as well as implementing processes to improve our overall customer experience.

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Responsibilities

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  • \
  • Develop a deep understanding of Greenlight Guru's software products and the industry they serve.\
  • Provide prompt and effective support to customers through various channels, including email, chat, phone, and video.\
  • Escalate complex issues to appropriate stakeholders to ensure timely resolution.\
  • Collaborate with cross-functional teams to implement process improvements and enhance the overall customer experience.\\/ul"][10],


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