Parts and Service Specialist

2 weeks ago


Peoria, Illinois, United States Caterpillar Full time
About the Role

We are seeking a highly skilled Parts and Service Consultant to join our Earthmoving Division team at Caterpillar. As a key member of our team, you will play a crucial role in improving customer uptime by resolving high-priority MWL aftermarket parts availability issues.

Key Responsibilities
  • Work closely with the MWL Lifecycle Manager to achieve availability targets and drive profitability across the MWL parts portfolio.
  • Create incremental stocking requests to support aftermarket growth initiatives and deliver services growth goals.
  • Establish metrics and targets to monitor and review MWL availability gaps and status.
  • Maintain effective internal communications and business partner relationships to quickly identify and resolve availability issues.
  • Support dealers with proactive management of orders to support customer rebuilds.
What You Will Bring
  • Customer Focus: Prioritize customer needs and satisfaction in all business decisions, creating customized solutions for parts and services.
  • Service Excellence: Deliver exceptional service to meet or exceed customer expectations, ensuring the highest standards in parts and service delivery.
  • Consulting: Provide technical and business guidance to clients, leveraging expertise to offer valuable insights and solutions.
  • Effective Communications: Utilize effective communication tools and techniques to accurately share and interpret information, ensuring clear and consistent internal and external communications.
  • Problem Solving: Apply problem-solving approaches to anticipate and resolve issues related to rebuild planning, process creation, and parts forecasting.
  • Relationship Management: Build and maintain strong working relationships with clients, vendors, and peers to support the success of the product line.
  • Strategic Thinking: Employ strategic thinking to align parts and service strategies with organizational goals, focusing on key success factors.
Preferred Qualifications
  • Demonstrated ability to collaborate across a worldwide team in multiple organizations and functions to drive results.
  • Familiarity with Earthmoving Medium Wheel Leader Products.
  • A strong understanding and background in parts supply chain and expediting.
  • Experience supporting our dealers and customers after the point of sale.
  • Ability to think strategically to develop long-term solutions using lean methods.
About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed to a reduced-carbon future.

What We Offer

We offer a total rewards package that provides day-one benefits, including medical, dental, vision, RX, and 401K, along with the potential for a monthly bonus. Additional benefits include paid vacation days and paid holidays (prorated based on hire date).



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