Parts and Service Specialist
2 weeks ago
We are seeking a highly skilled Parts and Service Consultant to join our Earthmoving Division team at Caterpillar. As a key member of our team, you will play a crucial role in improving customer uptime by resolving high-priority MWL aftermarket parts availability issues.
Key Responsibilities- Work closely with the MWL Lifecycle Manager to achieve availability targets and drive profitability across the MWL parts portfolio.
- Create incremental stocking requests to support aftermarket growth initiatives and deliver services growth goals.
- Establish metrics and targets to monitor and review MWL availability gaps and status.
- Maintain effective internal communications and business partner relationships to quickly identify and resolve availability issues.
- Support dealers with proactive management of orders to support customer rebuilds.
- Customer Focus: Prioritize customer needs and satisfaction in all business decisions, creating customized solutions for parts and services.
- Service Excellence: Deliver exceptional service to meet or exceed customer expectations, ensuring the highest standards in parts and service delivery.
- Consulting: Provide technical and business guidance to clients, leveraging expertise to offer valuable insights and solutions.
- Effective Communications: Utilize effective communication tools and techniques to accurately share and interpret information, ensuring clear and consistent internal and external communications.
- Problem Solving: Apply problem-solving approaches to anticipate and resolve issues related to rebuild planning, process creation, and parts forecasting.
- Relationship Management: Build and maintain strong working relationships with clients, vendors, and peers to support the success of the product line.
- Strategic Thinking: Employ strategic thinking to align parts and service strategies with organizational goals, focusing on key success factors.
- Demonstrated ability to collaborate across a worldwide team in multiple organizations and functions to drive results.
- Familiarity with Earthmoving Medium Wheel Leader Products.
- A strong understanding and background in parts supply chain and expediting.
- Experience supporting our dealers and customers after the point of sale.
- Ability to think strategically to develop long-term solutions using lean methods.
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed to a reduced-carbon future.
What We OfferWe offer a total rewards package that provides day-one benefits, including medical, dental, vision, RX, and 401K, along with the potential for a monthly bonus. Additional benefits include paid vacation days and paid holidays (prorated based on hire date).
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