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Parts Sales Specialist

2 months ago

Peoria, Illinois, United States Peoria Ford Full time
Job Opportunity at Peoria Ford

We are seeking a skilled and enthusiastic individual to join our team as a Parts Counterperson. As a key member of our team, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our parts sales process.

Key Responsibilities:
  • Oversee the parts sales process from start to finish, ensuring accuracy and efficiency.
  • Communicate effectively with staff and customers, providing friendly and professional service.
  • Converse with customers regarding parts status, using the parts catalog to find and verify specific parts.
  • Answer phone calls, provide price quotes, and respond to customer inquiries.
  • Review body shop estimates to verify parts ordered and pricing.
  • Provide high-level service to both internal and external customers, ensuring their needs are met.
  • Pull and fill orders from stock, maintaining weekly bin checks to ensure accuracy.
  • Notify the parts manager of out-of-stock parts or shop materials that require immediate attention.
  • Locate out-of-stock parts from outside sources and submit emergency orders as needed.
  • Ensure all internal requests for parts are billed on service repair orders.
  • Receive payment from retail customers or obtain credit authorization.
Requirements:
  • High School Diploma or equivalent and prior auto parts sales experience (preferred).
  • Eager to improve in a dynamic work environment.
  • Strong interpersonal and time management skills.
  • Ability to read and interpret safety and maintenance documents.
  • Ability to calculate figures and amounts, including discounts, interest, commissions, and proportions.
  • Valid driver's license and clean driving record.

We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.