Customer Service Representative

2 weeks ago

East Peoria, Illinois, United States Genuine Parts Company Full time
Job Summary:

As a Customer Service Representative at Motion Industries, you will play a vital role in ensuring customer satisfaction by processing orders accurately and in a timely manner. This position involves working more than 50% of the time at the customer location, where you will be responsible for sourcing products, identifying and selling Motion Industries' assets, and influencing gross profit through negotiation. You will also be responsible for expediting backorders, handling customer returns, and adjusting non-contract customer pricing to meet customer demands while maximizing profit for Motion Industries. Additionally, you will minimize branch freight cost by determining the most cost-effective method to fulfill customer orders. This role requires excellent customer service and communication skills, as well as the ability to multitask and manage time effectively. If you are a team player with a strong work ethic and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Process customer orders accurately and in a timely manner
  • SOURCE products to ensure appropriate inventory levels are maintained for Consignment customers
  • Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory
  • Ensures identification and sale of Motion Industries' assets
  • Influences Motion Industries' Gross Profit through negotiating the sale price and purchase price, within certain parameters
  • Proactively generates sales by actively promoting Motion Industries' products to existing customers
  • Expedites backorders. May pull inventory and prepare order for shipment to customer
  • May handle customer returns. May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
  • Minimizes Branch freight cost by determining the most cost-effective method to fulfill customer orders
  • Routinely interacts with customers to obtain and fulfills orders correctly. Interacts with suppliers as necessary to obtain pricing for items
  • Partners with Account Representatives to ensure customer satisfaction
  • May assist customer by troubleshooting via telephone or email and identifying correct part
  • Attends training sessions regularly to continue professional growth and development
  • Performs other duties as assigned
  • Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales)
Requirements:
  • Typically requires a high school diploma or GED
Preferred Qualifications:
  • Customer service and communication skills required. Ability to multi-task and time management skills required
  • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet
  • Good driving record required
  • Reliability, organization, and attention to detail required
Physical Demands:

Licenses & Certifications: None required.

Supervisory Responsibility: No Supervisory Responsibility

Budget Responsibility: No

Company Information:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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