Banking Call Center Specialist

6 days ago


Phoenix, Arizona, United States Randstad Full time

Job Summary

Randstad is seeking a highly motivated and customer-focused Customer Service Representative to join our team in the Banking Call Center. As a key member of our Consumer Lending team, you will be responsible for providing exceptional customer service while working to resolve customer complaints and inquiries.

Key Responsibilities

  • Handle inbound calls per day, providing quality customer service and resolving customer issues in a timely and professional manner.
  • Review customer credit card profiles, payments, and accounts to assist customers in understanding their balances.
  • Transfer escalated calls to another department as needed.
  • Work weekends as part of a permanent schedule with one day off per week.

Requirements

  • 2 years of experience in a customer-facing role.
  • Basic computer skills and knowledge of banking operations.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet productivity standards.

What We Offer

  • A comprehensive benefits package, including health insurance and a 401K contribution.
  • An incentive and recognition program to reward your hard work and dedication.
  • The opportunity to work with a world leader in matching great people with great companies.

Equal Opportunity Employer

Randstad is an equal opportunity employer and welcomes people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.



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