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Senior Call Center Representative

2 months ago

Phoenix, Arizona, United States Collabera Full time
Job Overview

Collabera is seeking a highly skilled Senior Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients in the banking and financial services industry.

Key Responsibilities
  • Client Support: Handle a high volume of calls from clients, providing timely and effective solutions to their inquiries and issues.
  • Product Knowledge: Develop and maintain in-depth knowledge of treasury products and services, including commercial and business banking solutions.
  • Communication Skills: Utilize strong communication skills to resolve client issues, negotiate solutions, and build strong relationships with clients.
  • Problem-Solving: Analyze complex client issues, identify root causes, and develop effective solutions to resolve client concerns.
  • Team Collaboration: Work collaboratively with cross-functional teams, including sales, marketing, and product development, to ensure seamless client support.
Requirements
  • Experience: 3-5+ years of experience in customer service, preferably in the enterprise banking or financial call center environment.
  • Skills: Strong soft skills, multitasking abilities, and a proactive approach to communication and problem-solving.
  • Education: High school diploma or equivalent required; degree in business, finance, or a related field preferred.
About Collabera

Collabera is a global digital solutions company providing software engineering solutions to the world's most tech-forward organizations. With a strong presence in 11 countries and a client base that includes 30% of the Fortune 500, Collabera is a leader in the digital solutions space.