Current jobs related to Customer Service Representative - Dearborn, Michigan - Percepta
-
Customer Service Representative
1 month ago
Dearborn, Michigan, United States Hart Medical Equipment Full timeJob SummaryHart Medical Equipment is seeking a highly skilled and compassionate Customer Service Representative to join our team. As the first point of contact for customers, you will be responsible for providing exceptional service, answering questions, and resolving issues in a professional and empathetic manner.Key ResponsibilitiesAssist customers with...
-
Customer Service Representative
1 month ago
Dearborn, Michigan, United States U-Haul Full timeCustomer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Responsibilities:Assist customers with U-Haul...
-
Customer Service Representative
2 weeks ago
Dearborn, Michigan, United States Planet Fitness Full timeCustomer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional...
-
Customer Service Representative
2 weeks ago
Dearborn, Michigan, United States Hart Medical Equipment Full timeJob SummaryHart Medical Equipment is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for customers, you will be responsible for providing exceptional service, taking orders, answering questions, and handling complaints and troubleshooting problems.Key...
-
Customer Service Representative
3 weeks ago
Dearborn, Michigan, United States Hart Medical Equipment Full timeJob SummaryHart Medical Equipment is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As the first point of contact for customers, you will be responsible for providing exceptional service, taking orders, answering questions, handling complaints, and troubleshooting problems.Key ResponsibilitiesAssist internal...
-
Customer Service Representative
2 weeks ago
Dearborn, Michigan, United States Reem Haidar - State Farm Agent Full timeAre you a customer-focused individual looking for a challenging role in sales and service? As a State Farm agent team member, you will have the opportunity to work with a dynamic team to help customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are seeking a highly motivated and people-oriented individual to...
-
Customer Service Representative
2 weeks ago
Dearborn, Michigan, United States SBM Management Services Full timeJob Title: Customer Service RepresentativeAt SBM Management Services, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our facilities maintenance team, you will be responsible for providing exceptional customer service to our clients and ensuring the cleanliness and maintenance of our...
-
Customer Service Representative
2 weeks ago
Dearborn, Michigan, United States Binson's Hospital Supplies Inc. Full timeJob SummaryBinson's Hospital Supplies Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales floor, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key Responsibilities:Welcoming and engaging customers...
-
Customer Service Representative
2 weeks ago
Dearborn, Michigan, United States Percepta Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Percepta. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, resolving issues, and building strong relationships with our customers.Key ResponsibilitiesProvide timely and effective responses to...
-
Customer Service Representative
3 weeks ago
Dearborn, Michigan, United States Binson's Home Health Care Centers Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Binson's Home Health Care Centers.Key ResponsibilitiesProvide exceptional customer service and support to patients and familiesAssist with product inquiries, operate POS systems, and process paymentsEnter patient information...
-
Customer Service Representative
3 weeks ago
Dearborn, Michigan, United States Percepta Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Percepta. As a key member of our customer experience team, you will play a critical role in delivering exceptional service to our clients.Key ResponsibilitiesProvide expert-level support to customers via phone, video chat, or online chat.Diagnose and resolve...
-
Customer Service Representative
3 weeks ago
Dearborn, Michigan, United States Percepta Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Percepta. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients in the automotive industry.Key ResponsibilitiesProvide expert knowledge and support to customers through various communication...
-
Insurance Customer Service Representative
3 weeks ago
Dearborn, Michigan, United States The Auto Club Group Full timeJob Title: Insurance Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Insurance Customer Service Representative to join our team at The Auto Club Group. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our internal and external customers.Key...
-
Bilingual Customer Service Representative
1 week ago
Dearborn, Michigan, United States Percepta Full timeJob Title: Bilingual Customer Service RepresentativeAbout the Role:We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Percepta. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients while utilizing your Spanish language skills.Key...
-
Customer Service Representative
4 weeks ago
Dearborn, Michigan, United States Planet Fitness Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at one of our Dearborn locations. As a key member of our staff, you will be responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests, ensuring an outstanding "Judgement...
-
Customer Service Representative
1 month ago
Dearborn, Michigan, United States Penske Truck Leasing Full timeJob SummaryA Penske Logistics Customer Service Associate plays a vital role in ensuring timely delivery of materials and products to customer locations. This position requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.Key ResponsibilitiesMonitor delivery schedules to ensure on-time...
-
Bilingual Customer Service Representative
3 weeks ago
Dearborn, Michigan, United States Percepta Full timeAbout the RoleWe are seeking a highly skilled Bilingual French Customer Service Representative to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences to our clients.Key ResponsibilitiesProvide expert-level customer service to clients via phone, email, and...
-
Bilingual Customer Service Representative
3 weeks ago
Dearborn, Michigan, United States Percepta Full timeAbout the RoleWe are seeking a highly skilled Bilingual Spanish Customer Service Representative to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and building strong relationships with our clients.Key ResponsibilitiesProvide exceptional...
-
U-Haul Customer Service Representative
3 weeks ago
Dearborn, Michigan, United States U-Haul Full timeJob Summary:Are you looking for a rewarding career with a company that values its employees? Do you enjoy working with people and providing excellent customer service? If so, consider joining the U-Haul team as a U-Box Customer Care Representative!Responsibilities:As a U-Box Customer Care Representative, you will be responsible for delivering and picking up...
-
Insurance Customer Service Representative
3 weeks ago
Dearborn, Michigan, United States The Auto Club Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Insurance Customer Sales and Service Representative to join our team at The Auto Club Group. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our members and customers.Key ResponsibilitiesProvide high-level customer...
Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our marketing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Timely and accurately respond to customer inquiries, providing solutions and resolving issues in a professional and courteous manner.
- Utilize available resources to respond to customer inquiries, including our customer contact system and other relevant tools.
- Provide inbound helpdesk support for dealers and region employees on various issues, including user access, promotion information, site navigation, system errors and performance, budget and billing, returned mail, order status, reporting, and dealer list uploads.
- Assist dealers and field personnel with website-related issues and provide support for dealer enrollment processes, reviewing dealer parts statements, and handling dealer/buy-sell/terminations.
- Process program cancellation requests, perform outbound call services, and determine the appropriate route for escalating complex issues based on the type of expertise required.
- Follow up with customers to ensure the resolution of problems and document all actions in the appropriate call tracking system.
- Communicate professionally, clearly, and grammatically correct to customer inquiries and concerns, educating customers on client products and services.
- Identify and relay areas for improvement within the inquiry and concern resolution processes to the team leader.
- Support operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
- Maintain exceptional product knowledge and remain knowledgeable of product and service offerings, current industry products, and technologies.
- Six (6) months of customer service/sales experience in a contact center operations environment is desired.
- Experience with customer contact systems is desired.
- Understanding of dealership operations and processes is desired.
- Microsoft Office (Word, Excel, Outlook) skills are required.
Percepta is a global contact center company established in 2000, delivering a frictionless customer experience to our clients. We offer competitive compensation, great benefits, and programs that promote physical, mental, and financial wellness.
