Retail Operations Manager

2 weeks ago

San Francisco, California, United States Leap Inc. Full time

At Leap Inc., our retail teams embody the essence of our brand. We are seeking a dynamic and inspiring Store Manager for our ThirdLove boutique. This individual will cultivate vibrant store teams to deliver outstanding customer service and enhance store performance to meet business objectives.

Leap Inc. specializes in launching and managing data-driven retail environments for contemporary brands, ensuring superior performance with minimized risks. We proudly collaborate with innovative brands such as ASTR the Label, ThirdLove, Rent the Runway, and many others.

Key Responsibilities:
  • Motivate and influence a team to deliver unforgettable in-store experiences while fostering a positive workplace culture.
  • Develop, implement, and monitor strategies to boost sales and enhance customer engagement.
  • Recruit and onboard exceptional talent for all store roles, including Sales Associates and Supervisors.
  • Maintain high store standards by effectively delegating tasks related to cleanliness, visual presentation, and operational duties (inventory management, tagging, receiving, and processing shipments).
  • Design and execute impactful in-store events and assist with new store launches as required.
  • Embrace and utilize new technologies and systems; familiarity with platforms like Shopify, Endear, Slack, and Google Workspace is advantageous.
  • Work autonomously and efficiently under pressure, ensuring completion of store opening and closing protocols.
  • Manage team scheduling while overseeing payroll responsibilities.
  • Adapt work hours to meet business needs, including evenings, weekends, and holidays; full-time commitment of 40 hours per week is required.
  • Minimum of 2 years of direct management experience.
  • At least 3 years of experience in customer service and/or retail, preferably in a related field.
  • Must be at least 18 years old.
  • Maintain an active presence on the sales floor, including extended periods of standing and walking.
  • Comfortable using ladders and able to lift up to 50 pounds.
Ideal Candidate Profile:
  • Leadership Skills: Effectively guides and motivates team members through coaching, mentoring, and developing future leaders.
  • Customer-Centric: Strives to build authentic connections, anticipates customer needs, and demonstrates exceptional sales abilities.
  • Flexible and Innovative: Adapts to a dynamic environment, maintaining a growth mindset to identify challenges and creatively resolve issues.
  • Team Player: Actively seeks and provides constructive feedback, thriving on collaboration and relationship-building.
  • Professionalism: Reliable and punctual, with a proven track record of handling customer inquiries and concerns with empathy and professionalism.
  • Brand Advocate: Possesses strong product knowledge and the ability to offer accurate and helpful information to customers.
  • Detail-Oriented: Works with high efficiency and effectiveness, consistently delivering polished and quality results.
Success Metrics:
  • Employee Retention: Ability to recruit, develop, and promote team members.
  • Sales Performance: Achieving sales targets through Key Performance Indicators such as Conversion Rates, Average Order Value (AOV), and Units Per Transaction (UPT).
  • Client Engagement: Effective client outreach and networking, measured by Net Promoter Score (NPS).
  • Task Management: Successfully completing tasks and meeting deadlines.
Benefits:
  • Unlimited Paid Time Off (PTO) with certain blackout periods.
  • Eligibility for bonuses.
  • 401K retirement plan.
  • Comprehensive Medical, Dental, and Vision benefits.
  • Employee discounts and wardrobe allowances for participating Leap brands.

If you are passionate about supporting emerging brands and playing a key role in the evolution of retail, a position at Leap Inc. may be the perfect fit for you.

Salary: $67,000 - $72,500 annually

At Leap Inc., we are committed to fostering a diverse community that supports our brand and customers, allowing us to grow and thrive both individually and collectively. We value the unique perspectives and backgrounds of our team members.

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